Refund policy

Returns & Exchanges 🌊

At Lake Austin Locals, every piece you order is made just for you — printed on demand, one at a time. We don’t mass-produce or warehouse inventory. That means each shirt, hoodie, hat, or print is created specifically when you place your order.

We do this because we love design, creativity, and lake life — not because we’re trying to build a big box store. This made-to-order approach keeps waste low, supports small-batch craftsmanship, and lets us stay focused on creating art that means something.

🩵 If Something’s Wrong

If your order arrives misprinted, damaged, or defective, we’ll replace it — no questions asked. Just send us a photo within 7 days of delivery to
📧 andy@lakeaustindesign.com and we’ll take care of it right away.

⚠️ Made-to-Order Policy

Because each product is made just for you:

  • We can’t accept returns or exchanges for size, color, or preference changes.

  • Please check the size guide and product details carefully before ordering.

  • If you’re unsure about fit, we’re happy to help before you order — just message us.

🪶 Exceptions & Good Vibes

We’re not robots. If something feels off, reach out. We’ll always do our best to make it right — whether that’s a replacement, a discount on a re-order, or just making sure you’re happy with what you got.

At the end of the day, this brand exists because we love designing for lake people — not because we’re trying to squeeze every nickel out of a T-shirt. Your understanding helps keep that spirit alive.

♻️ Sustainability Note

Every Lake Austin Locals product is printed when ordered.
That means:

  • No overproduction

  • Less waste

  • More creative freedom

Thank you for supporting a slower, more intentional way of creating.

 

30-Day Return Window

 

We accept returns within 30 days of delivery for both defective and non-defective items. If you are not satisfied with your purchase for any reason, contact us within 30 days and we will work with you on a return or exchange. Return shipping is the responsibility of the customer. Items must be unworn and in original condition. To initiate a return, email andy@lakeaustindesign.com with your order number and reason for return.

đź’¬ Questions?

📧 andy@lakeaustindesign.com
📱 Instagram: @lakeaustindesign
We’re always happy to help.